Today’s consumers are losing touch, the human touch.

service-1019821_1280You can buy just about anything online today. It is convenient, usually costs less, and sometimes, but not always, painless. One thing you cannot buy online is the personal touch (customer service) based on a mutually beneficial relationship between the company and the customer. Sure you can ‘call’ some online businesses and actually ‘talk’ to someone, but it is not someone who knows you, knows what you need, and is working for you.

Today’s consumers are losing touch, the human touch.

In the Insurance Industry, Agents still provide an important role. Insurance is complicated, diverse, and based on if this, then that. It is not as simple as logging in and clicking on a one-size fits all insurance coverage. The personal service an Insurance Agent provides can make a difference in the financial and life threatening risks we take when it comes to the right coverage. That is why companies like Safeco, Liberty Mutual, Travelers and others invest and rely on Independent Agencies; they provide an important service to customers in need of insurance.

A good agent reduces the risks, provides the correct insurance based on needs, and can make sure you are not paying too much or even too little. They can maneuver you through the different options available, keep customers up-to-date on what is essential, not just trending, in their insurance needs. They provide good feedback and advice, and most importantly they provide the personal touch (customer service.)

In the complicated world of insurance an Agent is essential. They keep customers from losing touch.


Scott Richards Insurance, Inc., is a Trusted Choice Independent insurance agency. Since 1951 we have been serving the communities of Skagit County including Anacortes, Mount Vernon, Burlington, and Sedro Woolley, the communites of Island County/Whidbey Island, such as, Oak Harbor and Coupeville, and the communities of San Juan County including, Friday Harbor, Eastsound, and Lopez Island. We are the local source for auto insurance, home insurance, boat insurance, life insurance, and business insurance.

The Scott Richards team is committed to providing clients with the highest quality insurance services combined with the lowest rates available. Our outstanding insurance agents work with you one-on-one to ensure  you get a solution tailored specifically to meet your needs.